We understand that sometimes the course of a delivery might need a little tweaking after an order has been placed. Perhaps you have realized post-purchase that the shipping address has an error or maybe you would prefer to leave special instructions for the delivery person. Not to worry, for orders being delivered within the United States, our main shipping provider, FedEx, offers a user friendly delivery management service.
What Can be Done From Our End?
Our Fulfillment Center is on hyper-drive trying to get your goodies packaged and ready for delivery as quickly as possible. We only have a very short window, usually within the hour of purchase, where our customer support team can edit a shipping address. If you find yourself needing this service from customer support, please visit our help center article, How to Cancel or Edit a Physical Order Like a Kit.
How to Manage a Delivery
Let's say we are passed the period where a shipping address can be edited from our end or you have to leave town unexpectedly and won't be around during the time of delivery, rest assured, FedEx can help. For orders within the United States, you can Manage Your Delivery with FedEx in any of the following ways:
- Request to hold packages for pickup at a FedEx location
- Provide delivery instructions
- Request vacation hold (14 business days)
- Deliver to another address **
- Deliver another day **
- Schedule delivery time **
For the safety and security of our members, all delivery management services must be initiated by the recipient of the delivery. If a change to your delivery has been requested or you have any questions about a specific delivery management service, FedEx can be reached at 1-800-463-3339.
** denotes delivery management services that are extra costs at the expense of the person making the request