What countries do we ship to and how long does it take?
Orders can take 1-4 days to process. Once processed and shipped, typical shipping times are:
- Australia - 5-14 business days
- Austria - 4-12 business days
- Canada - 3-10 business days
- Denmark - 4-12 business days
- Finland - 4-12 business days
- France - 4-12 business days
- Germany - 4-12 business days
- Great Britain - 4-12 business days
- Ireland - 4-12 business days
- Netherlands - 4-12 business days
- New Zealand - 5-14 business days
- Sweden - 4-12 business days
US Territories - 5-14 business days:
- American Samoa (AS)
- Guam (GU)
- Northern Mariana Islands (MP)
- Puerto Rico (PR)
- United States Minor Outlying Islands (UM)
- Virgin Islands (VI)
If you do not see your country listed above, we do not ship to your country or territory at this time.
Are there any restrictions to what items can be shipped internationally?
- Yes: any cake products that are food items or edible decorations including fondant, sprinkles, food colors, etc., are restricted to ship only within the US due to different labeling requirements for various countries. If you reside in a country we currently ship Supply Shop items to and attempt to purchase one of the items listed above, you will see a notification during the checkout process, prior to payment, to remove the specified item(s).
How much does shipping cost? (Prices below shown in US Dollars)
Standard shipping fees will vary depending on the contents of your order and the destination. You will see all shipping costs applied to your order before you submit payment and checkout, but please note that prices may look a little different than what's shown below due to exchange rates.
Prices below are shown in US Dollars:
Orders Shipping to Canada:
- Your shipping will be $11.99 regardless of the cost of your order or the contents.
Orders Shipping to Europe:
- If your order costs between $0.00 - $100 your shipping will be $15.99
- If your order costs between $100 - $200 your shipping will be $19.99
- If your order costs $200 or more your shipping will be $24.99
Orders shipping to Australia and New Zealand:
- If your order costs between $0.00 - $100 your shipping will be $17.99
- If your order costs between $100 - $200 your shipping will be $24.99
- For Australia, if your order costs $200 or more your shipping will be $29.99*
*If you are trying to place a large order to New Zealand and you are unable to proceed through checkout, please reach out to the Support Team here.
How can I track my order?
- As soon as your order is processed at our warehouse you will receive a second email with your tracking link. You can also find the tracking link in your Order History. (Note this is not available on the app).
Can I split my order to go to different addresses?
- If you'd like to ship different items to different locations, you will need to do so in separate orders. At this time, we are not able to support multiple shipping addresses for a single order.
How do I cancel or edit my order?
- Please contact us immediately here or via Live Chat during operating hours. Once an order is placed, quantity, color, or content cannot be changed. We will do best to catch and cancel your order in time, allowing you to place a new order with the correct items. Please note that orders are processed in the system very quickly, and the window to cancel or edit an order is very small.
- Requests are handled daily from 10am - 7pm ET.