How can we help you?

How to Contact Customer Support

Since we're an online destination for crafters, our support is provided online rather than on the phone. Rest assured you'll be working with a real person in Denver, CO who cares about your happiness at Craftsy!


Talk to a real person through: 

Live Chat:

Monday - Friday 

9am - 1pm MT / 11am- 3pm ET


Located in the bottom right hand corner during the above hours.



Write us anytime here. A member of our Customer Support team will be in touch personally, typically within 24-48 hours.*


*Due to increased volume after the holidays, our response time may be a bit extended