How can we help you?

My order arrived incomplete, incorrect, or damaged

While we and our shipping liaisons do our absolute best to make sure your package is perfect, we understand that mistakes may happen and packages travel a long way on their journey to you.  If your order arrived damaged or with an incorrect/missing item, please contact our Customer Support team so we can work with you to get you back to your next project as soon as possible!  

Please do not return damaged items to us without first contacting our team - some items are not able to be returned to our warehouse, and we'd hate for you to spend any time sending those back to us unnecessarily! 

In the event an item in your order is sold out, we'll do everything we can to make it right, but please note that we are unable to guarantee inventory may be in stock or replenished.