How can we help you?

Trouble hearing/seeing my class on the website

We're happy to help you to get things running smoothly. Below are a few troubleshooting tips to try for viewing classes on our full website:

  • Try turning off HD (high definition): Sometimes streaming in standard definition will do the trick right away.  From your computer or laptop, turn off the HD option off by hovering your mouse over the video and clicking the HD button on the bottom right corner on the video. It may be helpful to let the video load for a moment before resuming. From our mobile site, you'll see Video Quality: Low and High - tap on Low to view in standard definition.     


  • Restart your browser: Close your browser window completely, re-open and log into Craftsy again to give your class another try. You will also want to make sure your browser is running the most up to date version. Visit this site to update your browser in a cinch.
  • Clear your browser's cache: Clearing your cache and cookies are actions that help to remove any old, stored information in your browser. This doesn't affect things like your bookmarks, homepage, or other settings. It's simply a quick tune-up that helps to ensure that things are up and running smoothly, as our browsers can get "clogged" with all of the websites we visit every day.  Learn how here.
  • Try another browser: We highly recommend Google Chrome for the best experience on Craftsy.  This is a quick and free download here.

*Please note that if you're using a Windows Surface device, it is not compatible with the Craftsy website and we recommend using another device/computer to access Craftsy.