How can we help you?

Finding and Watching my Classes

Our classes are all online and available to you from any device with an internet connection!  Once your purchase a class, it will be available to you online in your Craftsy account right away.  





From the Full Site:

 To view your class, simply log in with your email and password, and then click on your profile picture at the top right of the page and select “Class Library” from the menu that drops down. You can then just click on one of your classes to get started!




From the App:

Log in and tap on the Account icon along the bottom bar to find your Class Library. Simply tap on the class to begin playing.  Craftsy is all "on the cloud", meaning all of your classes and purchases will be available in your account on all devices - just be sure to log in using the same email and password you used to create your account.




My classes aren't in my account:

There may be a slight delay in classes syncing between devices, so if you purchase a class on the Craftsy app and don't see it in your account right away, we recommend waiting just a bit, or logging out and logging back in to see your new class.  If you still don't see your class within a few hours, reach out to our support team and they'll be happy to help!


Restore Purchases

If you're on an Apple device on our iOS app and a purchased class is not appearing in your account, we recommend the Restore Purchases option, found in the Account section of the app by tapping on the three dots in the top right corner.







You'll also want to be sure that you don't have two Craftsy accounts - double check and make sure that the email you log in with is the same on all devices and computers.  If you think you may have two accounts, our Customer Support team can get you going in a flash - we'll just need to know the two email addresses and which one you'd like to use for Craftsy moving forward!