We want you to love your Craftsy experience! Maybe a class wasn’t the right match or that yarn wasn’t the perfect color you were looking for. No problem, we’re here to help. We even offer free return shipping in the US for all physical items.
Whatever the reason for your return, we want to know how we can do better next time. Expect our friendly support team to ask a few questions, then work with you to make it right.
We’re happy to accept returns for classes purchased on our website within 60 days. Just reach out to our support team here. Note that classes purchased from outside partners including iTunes, Jo-Ann and Amazon cannot be refunded directly to your original method of payment. However, we will work with you if needed to provide a refund by mail. Please note that we do not offer class exchanges.
Looking to return a physical item, check out our help center article on physical item returns!