I’m missing one or more classes
If you aren't seeing your recent class purchases on your Apple TV app, there may be a delay in new purchases syncing across devices (i.e. from your computer to your TV, or visa versa). If you don't see your classes within a couple of hours, please contact our team and we'll be happy to check it out!
I’m experiencing technical issues playing my classes
If you find that your class videos are not playing smoothly, or your encounter choppy or pixelated playback, please check your internet connection - Craftsy classes do require a strong internet connection to play properly. For more other technical difficulties, restarting the Craftsy app will usually do the trick!
You may also want to close out any other open apps that you are not currently using on your Apple TV. To do so, double click the TV button on your remote to bring up all open apps. Then, using the touchpad on your remote, swipe up until the app disappears from view. To go back to your apps, simply click the TV button again.
For more information on troubleshooting or using your Apple TV, check out this article.